Remote Care Service (RCS)
The RCS is a breakthrough in belt scale management, providing 24/7 system visibility and technical oversight for operations requiring absolute certainty in their weighing data.
By leveraging the connectivity of the MaVIS-ARM WIM3 Integrator (WIM3), the RCS acts as a complementary layer to our traditional field services, providing immediate diagnostic support between scheduled site visits.
While our service teams remain available for on-site support, the RCS ensures that system performance is monitored around the clock. This integrated approach allows for early fault detection, remote troubleshooting and breakdown support, reducing the frequency of emergency callouts while ensuring our technicians arrive on-site with the exact data needed to resolve issues fast.
At the centre of the service is the WIM3 integrator, which acts as a unified platform to bring
together every on-site weighing system into a single, centralised data source. This integration
allows for secure remote access for real-time monitoring, diagnostics and troubleshooting from
any location. Through the WIM3, our service team gains access to system-level data from their
own platforms anywhere in the world. The connection is a dedicated, secure remote link,
ensuring that critical site data remains protected while providing technicians with:
Live equipment status and
performance data
Remote fault checks and
system validations
Calibration oversight with built-in error-reduction checks
Alerts when faults or
anomalies occur
Secure, protected access
to your system
This setup removes the need for frequent travel, making it ideal for remote or travel-restricted sites.
Benefits
24/7 access to leading belt scale specialist
Real-time monitoring and remote diagnostics
Built-in checks to reduce calibration errors
Early detection of issues to avoid downtime
Emergency breakdown & troubleshooting support
Historical data for reporting purposes
Support for remote and travel-restricted sites
Compatibility with alternative belt weigher brands
Continuous Assurance
Continuous assurance on your scale accuracy gives your team confidence in every
measurement. The system helps reduce manual errors, maintains a record of calibration
history for quality control and supports your local compliance requirements.
CST technicians can review data, perform diagnostics and guide local teams through
corrective actions, keeping belt scales in top working condition. This means you’re
reducing downtime, minimising expenses due to costly maintenance and repairs and
maximising revenue.
The result? Efficient, productive and optimised bulk material handling operations.