Globally Trusted Expertise
The most extensive team of service technicians
in the world, at your fingertips.
Our service team is composed of trained specialists with the technical expertise to support and service all types of
weighing systems, whether it’s a CST belt scale, competitor belt weighing system or a custom-built setup.
Our trade measurement approved technicians are qualified to carry out calibrations, installations, trade certifications
and recertification, maintenance and repairs for any belt weigher or weigh feeder system on your site. Offices in
Sydney, Newcastle, Mackay and Perth with international service bases in Peru, Chile and Canada and global remote support
capabilities mean we are with wherever and whenever you need us.
Service Team Capabilities
Installation
Our expert team manages the complete installation of belt weighing systems, ensuring every scale is correctly fitted, calibrated and functioning reliably within your conveyor’s environment and operational requirements, delivering the performance you requested.
Calibration
We provide precise calibration services, including live material calibrations, to guarantee the accuracy and reliability of your weighing systems. Each calibration follows a strict quality assurance process where data is verified against theoretical calculations, historical trends
and performance criteria.
Site Audit
Our technicians conduct comprehensive site audits to assess conveyor conditions, environmental factors and system performance. This proactive approach helps identify potential issues early and ensures your scales remain compliant and optimised for accuracy.
Emergency Support
When something goes wrong, our team is there for you. Whether it’s a minor issue, an unexpected breakdown or a full emergency, we can come to site or support you remotely, with the diagnostic experience to resolve accuracy problems, mechanical faults and data inconsistencies before they cause downtime and cost you more than they should.
Reporting
We deliver detailed service reports after every visit, providing full transparency into your system’s performance. Reports include calibration data, historical performance trends and recommendations for ongoing optimisation, giving you the information needed to make informed decisions and maintain confidence in your measurement accuracy.
Remote Care Service
CST’s Remote Care Service (RCS) gives sites 24/7 access to the world’s leading belt scale technicians from anywhere, helping them manage and maintain their systems without the need for on-site visits. Using the WIM3 integrator, the system allows for real-time monitoring and troubleshooting from any location. It includes built-in checks to reduce calibration errors, sends alerts when faults occur and helps detect issues early to avoid unexpected downtime. This setup is especially useful for remote or travel-restricted sites. CST’s RCS also keeps a record of calibration history for quality control and works with any brand of belt weigher.
Repair & Maintenance
CST’s skilled technicians provide scheduled repair and maintenance services tailored to your site, identifying wear, drift and mechanical issues before they escalate. Regular, structured maintenance reduces the frequency of emergency callouts, extends the life of your equipment and ensures your systems stay within specification between service visits.
Weight Certification
As a NATA accredited testing facility, we design, manufacture and supply certified masses for various applications, ensuring compliance with industry standards. We offer:
- Weighbridge Certified Masses
- Beltweigher Certified Masses
- Platform Scale Certified Masses
- Certified Calibration Chains
- Automated Certified Calibration Chains
- POS System Certified Masses
- Laboratory Weighing Certified Masses
- Bespoke Application Certified Masses
Service Team Qualification
Team Qualifications and Certifications
Our trade measurement-approved technicians combine deep technical expertise with region-specific knowledge, ensuring your systems remain accurate, reliable and fully compliant with local regulations. With familiarity across global standards and the OIML framework, we deliver confidence that every CST belt weigher is certified, compliant and built to perform. Our team is backed by CST's inhouse research and development team, providing them with the latest knowledge, tools and diagnostic techniques.
Service Quality and Automation
CST technicians are trained in the importance of servicing for high accuracy. They use best practice servicing methods such as string line realignment and are equipped with advanced tools like the patented WIM3 Calibration Dashboard, which shows the health of weighers at a glance. This ensures that our services are high-quality, efficient and maximise your system performance.
Ensured Efficiency Through Systems and Processes
CST's service procedures are designed to prevent delays and optimise maintenance time. Our technicians provide thorough servicing reports and are capable of troubleshooting accuracy issues and data inconsistencies, remotelyor on-site. CST's unique Weigh Length analysis helps identify and resolve issues quickly, ensuring that weighers are left in better condition than they were found.