FAQ's

I have a persistent performance problem, what are my options?

CST take persistent performance problems very seriously and will give your problem the highest priority and attention required to give you the support you need, and solve your problem.

Performance problems with CST equipment are documented and addressed as part of our ISO 9001:2000 quality system. We call these problems 'Opportunities for Improvement' (OFI) and the investigation is closely monitored, with our whole service and engineering team available to contribute to the solution.

This investigative process can also be applied to weighers made by other manufacturers.

Problems that are difficult to trace are often caused by a complex interaction of various site factors. In some cases CST may offer to undertake a special project with the site to fully investigate the problem and come up with a satisfactory solution.

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